Support
Installing PC games
A general guide for Windows. Each game page lists which formats that game uses once it is released.
Format 1
ZIP (portable)
- Download the ZIP file from your download link (for KEEP IT OUT V1.0: KEEP_IT_OUT_V1.0_Windows.zip).
- Verify the file using the checksum (see below).
- Right-click the ZIP, choose Extract All, and extract it to a folder such as C:\Games.
- Open the extracted folder and run the game's .exe file (for KEEP IT OUT: KEEP_IT_OUT.exe).
KEEP IT OUT is not code-signed, so Windows SmartScreen may show a warning the first time you run it. In that case, select More info, then Run anyway, but only for files downloaded from an official TLN link.
Updating: download the new version and extract it over the old folder, or into a new folder.
Uninstalling: delete the game folder. Nothing else is installed.
Save files: the save location is TBA for each game and will be listed on its page.
Format 2
Installer
- Run the setup file from your download link.
- Choose an install folder, or keep the default.
- Choose whether to create desktop and Start menu shortcuts.
- Finish setup and launch the game from the shortcut.
Updating: run the newer setup file. It installs over the existing version.
Uninstalling: open Windows Settings > Apps > Installed apps, find the game, and select Uninstall.
Security
Verify the download
Each release will list a SHA-256 checksum on its game page. To check your file, open PowerShell and run:
Get-FileHash "$env:USERPROFILE\Downloads\<file name>" -Algorithm SHA256KEEP IT OUT V1.0 (Windows): file KEEP_IT_OUT_V1.0_Windows.zip, SHA-256:
0A43C5CC0BCFE781BC5F793A8FDECAA0C3B91E44A65A736B0C63729D19EB19B2For example, from the folder containing the download:
Get-FileHash .\KEEP_IT_OUT_V1.0_Windows.zip -Algorithm SHA256The Hash value shown must match the published checksum exactly. If it does not, delete the file and download it again.
Help
Troubleshooting
- Antivirus warning: new games can trigger false positives. Verify the checksum first, then contact support rather than disabling your antivirus.
- Missing DLL errors: if a game needs the Microsoft Visual C++ Redistributable or DirectX runtime, install the latest supported x64 Visual C++ Redistributable from Microsoft's official page (direct download: vc_redist.x64.exe).
- Graphics issues or crashes: update your GPU drivers from NVIDIA, AMD or Intel.
- Game will not start from the ZIP: make sure you extracted the whole archive and are not running the .exe from inside the ZIP.
Library
Re-downloads and support
KEEP IT OUT is sold through itch.io. Re-download it from your itch.io library or purchase email. Direct sales from TLN are not open.
Still stuck? Contact us through the Support page.
